Bitwarden uses zero-knowledge encryption to function. This means that Bitwarden has no idea what your master password is, how to get it back, or how to reset it. However, there are a few actions you may try to perform in order to restore access to your vault:
- Try signing in with a different device.
- Get a master password hint. An email with a clue will be sent to your mailbox if you have one established. You will receive an email informing you of this if you don't have a hint configured.
- In order to restore read or takeover access to your vault if emergency access is enabled, get in touch with your reliable emergency contact.
- Contact your administrator to reset your master password if your organization employs admin password reset.
You must delete your account and create a new one if none of the following solutions work to give you access to your vault:
- Navigate to vault.bitwarden.com/#/recover-delete.
- Select Submit after entering the email address connected to your account.
- Open the email from Bitwarden in your inbox and confirm that you want to delete the account.